Time Out Kappers Beijum

I have been coming to Monique for a number of years (completely satisfied with her) and I joined her from another hairdresser. Unfortunately, an appointment was recently canceled due to early maternity leave (which is completely out of her control). But it is difficult if you have significant growth again and you don't trust just anyone with your hair. I had seen Edward every time I had my hair dyed and cut at Monique's. So I did trust him. So I make an appointment with him via the website (16 days before the appointment). However, 6 days before the appointment I received a call telling me that I cannot go to Edward because he is not accepting new clients. I'm disappointed about this, because it actually means that another appointment (which you took into account) is canceled. They offered to have one of the other colleagues do it. I would rather not have this because of previous experiences. (My hair was often washed by one of them, for example when Monique had another customer in between, but unfortunately this was so heavy-handed and painful that it did not make me happy). I have indicated that it is useful to indicate this on the website (that Edward does not accept new customers). To which I received an answer 'we cannot adjust that'. Not really the answer I was hoping for, besides it seems to me that they can't do anything at all. 1. You can choose another program in which this is possible, 2. you can place a notification somewhere else on your website, or even easier: 3. put it in brackets after his name in the booking system. Or 4. If scheduling with a specific person is so difficult, simply don't offer the option at all. In any case, as a customer I feel misunderstood. And it's just about bridging the gap until Monique gets back. They constantly asked for understanding on their part, but there didn't really seem to be any understanding on my part. Too bad, but due to this poor customer service they have lost a long-time customer...